Frequently Asked Questions

Can I use my DM220 as a CD-ROM player when it hooked up to my computer? I use Windows XP.

Yes, your EZDigiMagic™ can be used as a CD-ROM reader while it's hooked up to your computer. It can also be used as a flash card reader while hooked up to your computer.

Do the EZDigiMagic CD Burner and the EZDigiMagic DVD Burner support the SDHC (Secure Digital High Capacity) format?

Yes, our DVD burners and CD burners to support cards with the SDHC format. They also support CG High Speed, and UDMA formats

Do you do a multi layer DVD burner?

Yes, our standard portable DVD burners will burn to multi layer DVD discs.

Does the EZDigiMagic work with the XD memory card?

The EZDigiMagic will work with all standard memory types (Compact Flash, Secure Digital, MicroDrive, Multi Media Card, Memory Stick, and Smart Media.) We now carry an XD adaptor. Insert your XD card into the XD adaptor. The XD adaptor can then be plugged into the standard 4-in-1 adaptor that attaches to the EZDigiMagic. You can now use your EZDigiMagic as directed.

I have the D220-D08 There were no drivers that came with it where can I get the drivers?

All EZDigiMagic products are manufactured to be recognized as external USB devices by your computer. No drivers are needed. We do include a image burning software package in case you do not currently have one for your computer.

Is the EZDigimagic compatible with Windows XP and Vista?

Yes, it works on XP Home or Pro versions and Vista.

What is the difference between the DM220 Silver unit and the DM220 Blue unit?

The case on the DM220 Silver unit is Silver and Gray whereas the case on the DM220 Blue unit is Blue and Silver. Otherwise, both units have the same features and functions.

Why is the [Write] light blinking red when the manual says it should be yellow?

The manual is wrong, The [Write] light should be red.

Will Canon flash cards work in the EZDigiMagic™ Digital Photo Storage Device?

The EZDigiMagic unit will work with any type of flash memory card being used by digital cameras including SD SM MS MMC XD and more.

With the EZDigiMusic™ MP300 Can you convert CD's directly through a USB to a Microsoft Zune or Apple Ipod?

MP300 should work with any music player that can be recognized as an external USB mass storage device, and does not require proprietary software to connect to a computer. The current MP300 will not work with Apple iPod products. However, our next-generation of music converter product, model DP330-N, will work with iPod players that have storage capacities of less than 40GB (such as the Nano and the Shuffle). It should also work with ordinary MP3 players, providing the players also have storage capacities below 40GB. The DP330-N will be available from EZPnP by the end of May 2008, and the company will continue to work to eliminate the 40 GB limit soon.

How long will my batteries last on a full charge when I use my EZDigiMagic DM220 portable model?

Four AA rechargeable Ni - MH cells with a capacity of 2000 mAh should give about 60 minutes of burn time. Your time may be somewhat less if you are using a Microdrive memory card.

Does the EZdigiMagic DM220/320 have any compatibility issues with any digital cards?

Yes, users using the Sandisk brand of the Sony Memory Stick and Memory Stick Pro in the 256mb and 512mb cards blue or black in color and made in China will not work with our units. The issue is with the cards themselves and applies only to those units blue or black in color and manufactured in China. The company also manufactured the same cards in Japan in white and gold color and those cards are not affected. We are recommending clients call Sandisk at 408-542-0500 or go to their website at www.sandisk.com for support questions, replacement, credit or refund since the issue is within the cards themselves and not the EZdigiMagic unit.

How will my digital photos be identified on the CD after a single copy session and multiple sessions?

Each time a copy session is completed on a single CD, the EZDigiMagic creates a new file folder for each session on the CD. The folders will be identified as follows: 01, 02, 03, etc. All of the files and folders from your Memory Card will be in the session folder

I have an Apple Macintosh computer. Will it work with my Mac?

Yes - the unit will work with the Apple™ MAC computer OS 10.2.x and higher versions as long as you have an USB connection.

I have an EZDigiMagic and would like to use it to burn images stored on a fairly old laptop. I connected the burner and got a message that I need a driver.

The Laptop computer you have must havea USB port to connect the EZDigiMagic unit to the computer. If the Laptop uses the Win98 operatingsystem you will need the USB driver disc that came with the unit.Insert the USB driver disc into your cd-rom drive. The autodetect should load a start up screen with an install button on the top right. Click the install button and follow the instructions on the screen.After the driver is done loading the compter needs to be restarted.After restarting the computer you should be able to plug the EZDigiMagic unit into the USB port using the USB cable provided with the unit.Open the My Computer icon and make note of what driver letters are there.Turn on the EZDigiMagic unit and you should see two new drive icons appear.One drive letter is for the CD burner on the unit, and the other drive letter is for the card reader on the unit.Next install the Nero Express CD burning software provided with the unit.The only program on the Nero CD isthe Nero Express.

I prefer to shoot in RAW file format for high resolution photos. Can the unit handle these types of files?

The unit does not care which types of files you have to backup. It works with any and all types of photo or data files. Please be aware that RAW files are NOT standardized, so they do vary between camera manufacturers. Be sure to install the necessary RAW viewing software provided by your camera manufacturer to insure you are able to view them on you PC or MAC.

I would like to use my EZDigiMagic as an external CD-RW and Memory Card reader. I have a MAC with a USB 1.1 connection. Will the EZDigiMagic work with USB 1.1?

Yes, the EZDigiMagic unit will work with USB 1.1, however it will run at a limited speed compared to that of USB 2.0.

If I connect my EZDigiMagic unit to my PC, how do I know that the unit is actively connected to my computer?

When connected to a PC the EZDigiMagic unit is detected by the computer and places two new icons in the My Computer menu. One is for the CDRW drive, and the other icon is for the Memory Card slot and shows as a removable hard drive. Note that all of the LED indicators on the EZDigiMagic unit stay on

What does it mean when I receive a fail notification on my EZDigiMagic unit?

A fail notification on your EZDigiMagic unit might mean you may have a bad CDR or a corrupt file in the memory card you are trying to copy. Try replacing the CD with a new unused CD-R or CD-RW. Check for a corrupt picture on your memory card by connecting your PC or MAC to your EZDigiMagic unit, using it as a memory card reader to verify all of the files on your memory card are in good condition.

When I plug my EZDigiMagic unit into my computer’s USB port all the lights come on and stay on – Why?

When using the EZDigiMagic unit as an external CDRW drive plus Memory Card reader/writer connected to a computer’s USB port all the lights stay on and may flicker. The lights merely show an active USB connection.

Why is it that when I bring my digital files over to my computer’s hard drive, I cannot save it under the same name after editing? However, as long as I change the file name it can be saved to the hard drive, floppy or other media?

The reason is due to file attributes which are handled by the operating system in use. Just “un-check” the file attributes on your photo files from either archive or read-only. To remove the marks from the check boxes in file properties, simply right click with your mouse on the affected file or files. You will then be able to save them under the same original name.

What are your payment options?

We accept all major credit cards thru Paypal. You do not need a Paypal account to make a purchase. Paypal is the worlds largest online payment processor.

We also accept checks and money orders thru mail orders. For more information go to our Ordering and Shipping page.

Do I have to pay a sales tax?

Texas residents must pay a 8.25% sales tax. All other residents do not pay sales tax.